The Good Questions
Because a little clarity goes a long way.
01. Let's Talk Products
Are your products handmade?
Absolutely!
Our products are by our small family-run team.
From our whipping body butters to making our cold process soaps, we're involved in the process from beginning to end.
No mysterious skincare factory hiding behind the scenes. Just us, our ingredients and whole lot of mixing bowls.
What's the difference between your body butters and body oil?
Think of our body butters as the rich, creamy option and our body oil as the lightweight counterpart.
Our body butters are formulated to moisturise and soften your skin, while our body oil help leave it feeling smoothe and supple.
Both have their place in your skincare routine, it just depends on what your skin enjoys.
Do your body butters contain water?
Nope!
Our body butters are anhydrous, which simply means they're formulated without added water.
They're made using a combination of butters, oils and other carefully selected ingredients.
And because they're so rich, a little goes a long way.
Your jar isn't going anywhere in a hurry. Well, depending on how generous you are with your scoops.
Why does my body butter sometimes change texture?
Our body butters contain natural butters and oils that respond to temperature changes.
In warmer conditions, they may have soften. In colder conditions, they may become firmer.
That's part of working with ingredients such as shea, mango, cocoa and murumuru butter.
If your body butter has been exposed to excessive heat, it's texture may change permanently, even after cooling.
If you notice an unusual smell, colour or appearance, please contact us before using it.
How should I store my products?
Keep your products somewhere cool and dry, away from direct sunlight and excessive heat.
Always close the lids properly and avoid introducing water into your jars.
And please, don't leave your body butter sunbathing on the windowsill!
Can body butter expire or develop mould?
Absolutely! Even the good stuff has an expiry date.
Although our body butters are made without added water, that doesn't mean they'll last forever.
Over time, natural oils and butters can deteriorate, particularly when exposed to heat, sunlight or air. This can cause changes in their scent, colour and texture.
And what about mould?
Because our body butters don't contain added water, they're generally less favourable environments for microbial growth than water-based products.
However, introducing moisture into your jar, particularly through wet fingers, can create conditions where microorganisms may grow.
To keep your body butter in the best possible condition, always use clean, dry hands or a clean, dry spatula, close the lid securely and store it somewhere cool and dry.
Always follow the shelf life information provided on your product.
If you notice visible mould, an unusual smell or any other signs of spoilage, stop using the product immediately.
And please don't scrape off the suspicious bit an carry on!
Some things simply aren't worth saving, even if they smell like strawberries.
02. The Soap Situation
What makes your handmade soaps so different?
Our soaps aren't your average supermarket bars!
Each one is handcrafted using the traditional cold-process method, combining carefully selected oils and butters with sodium hydroxide to create soap through a process called saponification.
But why cold-process soap?
Because we love having control over what goes into our bars!
Unlike melt and pour soapmaking, where you start with a premade soap base, cold process soapmaking allows us to formulate our own base from scratch.
That means we get to choose the oils, butters and their proportions, carefully developing each recipe to achieve the qualities we're looking for.
From our creamy Goat Milk & Oat to our refreshing Cucumber & Mint, every recipe starts with decisions made by us.
Once left to cure for several weeks, allowing excess water to evaporate and the bars to become firmer and long lasting. Good things take time, especially soap.
Does your soap contain Lye?
Yes! And before you raise an eyebrow. let us explain.
Lye, also known as sodium hydroxide, is an essential ingredient in traditional cold-process soapmaking.
When combined with oils and butters in the correct proportions, it triggers a chemical reaction called saponification, transforming those ingredients into soap.
Here's the interesting part!
Although lye is needed to make our soaps. our recipes are carefully formulated so that the sodium hydroxide is consumed during soapmaking process. This means that properly formulated and fully saponified soap should not contain excess free lye.
So while sodium hydroxide might sound a little intimidating, it's actually an essential part of the chemistry behind traditional soapmaking.
Why does my handmade soap sometimes look different?
Because handmade means handmade!
Unlike mass produced bars, our cold-process soaps are created in small batches, and each bar is individually cut.
This means you might notice slight variations in colour, shape, size or appearance from one batch to another.
Factors such as natural ingredients, temperature and the soapmaking process itself can all influence how a finished bar looks.
These little differences are part of the charm of handmade soap and don't necessarily affect it's quality.
Think of our soaps as siblings.. Same family, slightly different personalities.
How can i make my handmade soap last longer?
Nobody likes a soggy bar
And neither do we!
Our handmade cold-process soaps are carefully formulated and cured, but how you store them between uses can make a big difference to how long they last.
To get the most out of your bar, keep it on a draining soap dish that allows water to escape and air to circulate.
Avoid leaving your soap in puddles of water or directly beneath a constantly dripping shower.
Allowing your bar to dry properly between uses helps prevent it from becoming unnecessarily soft and wearing away too quickly.
Give your soap some breathing room. It's handmade, not a submarine.
Are your handmade soaps suitable for sensitive skin?
Sensitive skin? We hear you!
We understand that finding skincare your skin agrees with can sometimes feel like a full time job.
That's why we've created different soap formulations to suit different preferences.
the 2 worth getting acquainted with are our Goat Milk & Oat and Pure Goat Milk soaps (for those who don't react well with oats)
Our Goat Milk & Oat combines goat milk with finely ground oats, while Pure Goat Milk keeps things beautifully simple.
Both are made with carefully selected ingredients and are lovely options to explore if you prefer a more straightforward cleansing routine.
However, everyone's skin is different, and even gentle ingredients can cause irritation.
If your skin is particularly sensitive, we recommend checking the full ingredients list and testing a small area before regular use.
And remember, handmade soap is still soap! if your skin reacts poorly to traditional soap based cleansers, these bars may not be suitable for you.
Because good skincare isn't about finding what works for everyone. it's about finding what works for you.
03. Scrub-a-Dub
What's the difference between a body scrub and a body butter?
Think of them as two different steps in your skincare routine.
Our body scrubs are designed to exfoliate, helping remove dead skin cells from the skin's surface and leaving it feeling smoother.
Our body butters, on the other hand, are all about moisturising and softening your skin.
One helps polish. The other helps nourish.
And together? Quite the little duo.
How often should I use a body scrub?
We know it's tempting to scrub your way to silky smooth skin every day, but more isn't always better!
For many people, exfoliating once or twice a week is a good starting point.
However. everyone's skin is different, so it's important to pay attention to how yours responds.
If your skin is particularly sensitive, you may need to exfoliate less frequently or avoid physical exfoliation altogether.
Always exfoliate gently and avoid using body scrubs on broken, irritated or freshly shaved skin.
And remember, exfoliation should never feel painful.
we're polishing skin, not sanding furniture lol
Can I use your body scrubs on my face
We love a good exfoliation session, but let's keep our body scrubs where they belong. On your body!
Facial skin can be more delicate than the skin on other parts of your body and the exfoliating particles in body scrubs may be too abrasive for your face.
Our body scrubs are formulated for body use, so we recommend choosing a product specifically designed for facial exfoliation instead.
And remember, exfoliating harder doesn't mean exfoliating better.
Be gentle with your skin.
Your cheeks don't need the same treatment as your elbows. They have different responsibilities.
Should I use body scrub before or after washing?
We recommend washing first, then following with your body scrub.
Start by cleansing your skin with one of our handmade soaps to remove everyday dirt and impurities.
Next, apply a small amount of body scrub to damp skin and gently massage using circular motions, allowing the exfoliating particles to do their thing.
No aggressive scrubbing necessary. Your skin hasn't offended you.
Rinse thoroughly, pat your skin dry and follow with one of our body butters to help lock in moisture and leave your skin feeling beautifully soft.
Be mindful that oils from body scrubs can make your bath or shower slippery, so always rinse the surfaces thoroughly after use.
Because a lovely skincare routine shouldn't end with an unexpected gymnastics performance loool
04. What's Inside Matters
Are your products 100% natural?
Not Quite! And we're perfectly happy to tell you why.
At Setgood.co, we love working with plant derived butters, botanical oils and carefully selected ingredients.
However, some of the ingredients undergo processing to achieve the texture, consistency and performance we're looking for.
Take cetyl alcohol for example, despite it's slightly intimidating name, it's a fatty alcohol commonly used in skincare to help soften the skin and create beautifully smooth formulations.
We also use fragrance oils in some of our products because, well, sometimes we fancy a little variety!
But here's what we believe:
Natural doesn't automatically mean better and synthetic doesn't automatically mean harmful.
What matters is using suitable ingredients, formulating responsibly and being transparent about what's inside our products.
We're here to make good skincare, not impressive sounding claims.
No smoke. No mirrors
Your body butters contain cetyl alcohol. Isn't alcohol drying?
Ahhhh, the word alcohol. We understand why it might raise an eyebrow!
But here's something you might not know: not all alcohols are created equal.
Cetyl alcohol is a fatty alcohol, which is very different from alcohols such as ethanol, which can be drying to the skin.
In fact, cetyl alcohol is an emollient, meaning it helps soften and smooth the skin.
We use it in our body butters to help create that beautifully creamy consistency, improve how the product spreads and give it a lovely, silky finish.
So, despite its name, cetyl alcohol isn't there to strip your skin of moisture.
Quite the opposite!
It's one of those hardworking ingredients quietly doing its job behind the scenes.
Do any of your body butters contain fragrance oils?
Yes! Two members of the setgood.co family like to do things a little differently.
Allow us to introduce Foreign and Strawberries & Cream.
While we love working with botanical ingredients and essential oils, these two body butters contain fragrance oils to achieve their distinctive scents.
Foreign brings a rich, luxurious rose oud fragrance, while Strawberries & Cream delivers that sweet, juicy strawberry goodness.
And we're perfectly happy to be upfront about it!
Fragrance oils allow us to explore scents that aren't always achievable using essential oils alone.
We believe good skincare is about thoughtful formulations, carefully selected ingredients and knowing exactly what you're putting on your skin.
Why do Foreign and Strawberries & Cream contain fragrance oils?
Because sometimes, skincare should be a little bit of fun!
While we adore our botanical blends, we also wanted to create scent experiences that aren't always possible with essential oils alone.
And judging by how much you love them, we'd say they understood the assignment.
These two have become customer favourites, proving that there's room for a little variety in everyone's skincare routine.
Are fragrance oils bad for your skin?
Not necessarily!
There's common misconception that natural ingredients should be avoided.
But skincare isn't quite that simple.
Fragrance oils aren't automatically harmful simply because they aren't entirely natural. Equally, essential oils aren't automatically gentle just because they come from plants.
Both can contain ingredients that may cause irritation or allergic reactions in some people.
What really matters is how a product is formulated, the concentration of it's ingredients and your individual skin's tolerance.
At Setgood.co, we believe in choosing ingredients thoughtfully and using them at appropriate, safety assessed levels.
If you have particularly sensitive skin or known fragrance allergies, we recommend checking the full ingredients list before purchasing.
Because what works beautifully for one person might not agree with another.
Natural or synthetic, your skin gets the final say.
Are your body butters suitable for sensitive skin?
Sensitive skin? We hear you!
We understand that finding skincare your skin agrees with can sometimes feel like a never ending game of trial and error.
That's why we've developed different formulations to cater to different skin preferences
Two body butters worth getting acquainted with are out Gentle Melt and Baby Butter.
Gentle Melt was created with sensitive skin in mind, using carefully selected butters and oils to help leave skin feeling soft and moisturised.
Our Baby Butter takes a different approach, combining ingredients sucha as mango butter, calendula and oats, without added essential oils or perfume.
However, here's something to we always want our customers to remember.
Even natural ingredients can cause irritation or allergic reactions.
Everyone's skin is different, and what works wonderfully for one person might not suit another.
We recommend checking the full ingredients list and carrying out a patch test before using a new product.
And if you have a diagnosed skin condition or persistent irritation, it's always best to seek advice from a healthcare professional.
Because skincare shouldn't be about making unrealistic promises.
It's about helping you find what works for you.
Is Gentle Melt fragrance free?
Not quite.. but allow us to explain.
Gentle Melt is made without added perfume or synthetic fragrance blends.
However, it does contain chamomile and clove bud essential oils, which have their own naturally occurring aromas.
So while Gentle Melt doesn't contain conventional perfume, we wouldn't describe it as completely fragrance free.
And here's something worth knowing: just because a scent comes from a plant doesn't automatically mean it's suitable for every skin type.
Essential oils contain naturally occurring aromatic compounds, some of which may cause irritation or allergic reactions in sensitive individuals.
If you're particularly sensitive to fragrance or have known allergies, we recommend reviewing the full ingredients list before purchasing.
We'd much rather you know exactly what's in your jar than discover something unexpected later. Full transparency here loves!
Is Baby Butter only for babies?
Not at all!
Although Baby Butter was created with little ones in mind, there's absolutely no reasons that grown ups can't enjoy it too!
Made with a carefully selected blend of mango butter, botanical oils, oats and calendula, our Baby Butter is designed to moisturise and leave skin feeling beautifully soft.
With no added perfume or essential oils, it's a lovely option for those who prefer to keep their skincare routine simple.
And while it might have Baby in it's name, there's certainly no age limit on enjoying a little extra moisture.
Does Baby Butter contain essential oils?
Nope! Not a single drop.
Our Baby Butter is made without essential oils or added perfume.
Instead, we focus on a carefully selected combination of mango butter, botanical oils, oats and calendula to create a rich, moisturising formula.
We wanted Baby Butter to be an option for those who prefer skincare without added fragrance ingredients, particularly when caring for delicate skin.
And while we absolutely love a beautifully scented body butter, we also appreciate that sometimes, simplicity is exactly what you're looking for.
No lavender. No Vanilla. No strawberries pretending to be dessert.
Just a lovely, nourishing body butter doing what it was made to do.
Sometimes less really is more.
Do you test your products on animals?
Absolutely not!
At setgood.co, we do not test our finished cosmetic products on animals.
Our products are developed with care and their safety is assessed using the appropriate cosmetic safety requirements.
We believe that creating beautiful skincare shouldn't come at an expense of animal welfare.
And while our products might occasionally be tested on very willing family members , we can assure you that no animals are involved.
Our family may be the guinea pigs, but actual guinea pigs are not.
05. Parcels & All that good stuff
Do you offer samples?
Absolutely! Allow us to introduce A Little Setgood.
Our collection of 40ml body butter samples gives you the opportunity to get acquainted with our products before committing to a full size jar.
Whether you're curious about a new scent, exploring different formulations or simply can't decide which body butter deserves a place on your shelf, our little pots are here to help.
Think of it as a first date with your skincare.
No pressure or commitment.
And who knows? You might just find your new favourite.
Where are you based?
We're proudly based in the UK!
Setgood.co is a small, family run skincare business, with our products handmade in small batches.
Behind every jar, bottle and bar of soap is a real person who has helped bring it to life.
No enormous production line. No mysterious warehouse full of skincare robots.
Just our little family business doing what we love.
How long will my order take to arrive?
Good things are worth waiting, but don't worry, we won't keep you waiting unnecessarily!
We send our parcels using Royal Mail Tracked 48, which aims to deliver within 2-3 working days once your parcel has been dispatched.
As we're a small, family run business, please allow additional time for us to carefully prepare and package your order before dispatch.
Once your parcel is on it's way, you'll receive tracking information so you can follow it's journey.
Because we know the feeling of checking the tracking page every five minutes.
Your skincare is coming, we promise.. it's worth the wait!
What if my order arrives damaged?
Oh no! that's certainly not the setgood.co experience we had in mind!
We takegreat care when packaging your orders, but occasionally, parcels can have a rather eventful journey.
If your order arrives damaged, please get in touch with us as soon as possible.
To help us resolve the issue, please provide your order number along with photographs of the damaged product and it's packaging, where possible
We'll review the situation and arrange an appropriate resolution, such as a replacement or refund, in accordance with your consumer rights.
Because while we love a little excitement, we'd prefer it didn't involve your body butter arriving in pieces.
Your parcel should bring joy, not disappointment
Can I return a product?
Of course! But there are a few things worth knowing.
We understand that sometimes you change your mind and that's perfectly okay!
For most online purchases, you have 14 days from receiving your order to let us know you'd like to cancel.
As we sell skincare products, certain items supplied with a hygiene seal may not be eligible for change-of-mind returns once that seal has been broken.
If you'd like to return an item, please contact us before sending anything back so we can guide you through the process.
Once you've notified us of your cancellation, you'll normally have another 14 days to return the item.
If your product arrives faulty, damaged or isn't as described, please get in touch. Your statutory consumer rights still apply.
For full details, please see our Returns and Refunds Policy. Good customer service shouldn't disappear once you've checked out.
06. A little more about us
Who is behind setgood.co?
Allow us to introduce ourselves!
We're Candeece, Cherry and Eliza, the family trio behind setgood.co
Candeece is our founder and body butter maker, Eliza is our resident soapmaker and Cherry is the woman behind our marketing and socials.
Between us, we bring different skills, personalities and ideas to the table, but we share one goal: creating affordable, thoughtfully made skincare that people genuinely enjoy using.
We're involved in everything from developing products and making batches to packaging orders and keeping our little business running.
And yes, working with family means the occasional difference of opinion.
We're not saying we are always in agreement, we're saying the products turn out lvoely regardless.
Why are your products affordable?
Because good skincare shouldn't require a payment plan.
At setgood.co, we've always believed that looking after your skin shouldn't be a luxury reserved for those with deep pockets.
We know how expensive everyday life can be and the last thing we want is for our customers to feel that treating themselves means stretching their finances.
That's why affordability has been part of our vision from the very beginning.
We carefully consider our ingredients, packaging and production costs to keep our prices as accessible as possible without compromising on the care we put into our products.
As a small family business, we also believe in growing responsibly and reinvesting in what we do.
We're not here to convince you that a higher price tag automatically means better skincare.
We're here to create products we're proud of at prices that make sense.
How can I support your small business?
First of all, thank you for even asking1
Running a small family business is a labour of love and every bit of support means more to us than you realise.
Of course, purchasing our products is a wonderful way to support us, but it's certainly not the only way.
Leaving a review, recommending us to a friend, sharing our social media posts or simply telling someone about setgood.co can make a huge difference.
And if you're not in a position to purchase anything right now? That's absolutely fine too!
A follow, a like or a kind word costs nothing but can mean everything to a small business like ours
Every order helps us continue creating, improving our formulations and investing back into the business.
We're building something we genuinely believe in and knowing there are people cheering us on makes the journey that much more special.
You don't have to spend a penny to make a difference, but if you do place an order, just know there's probably three very excited women celebrating somewhere.
Still have a question?
We're all ears (or eyes).
Whether you're curious about an ingredient, need help choosing a product or simply want to say hello, we'd love to hear from you!